FAQ | Handy Services PH

Frequently Asked Questions

Have a question? We’ve got you covered. Below are some of the most common questions from our Handy clients. If you don’t see your concern here, feel free to reach out to our Customer Support team.

Q: What is Handy?
A: Handy is your one-stop shop for home services — from cleaning, caregiving, repairs, to household maintenance. We connect you with trained and trusted Service Providers from partner communities like Gawad Kalinga.

Q: Who are your Service Providers?
A: Our Service Providers are community-based workers, carefully trained, screened, and supported by Handy and Gawad Kalinga partnerships to ensure high-quality and reliable service.

Q: How do I book a service?
A: You can book through our website, our social media pages (Meta, Instagram, or Tiktok), or by messaging our Customer Support team. Simply provide your location, preferred date & time, and service type

Q: How far in advance should I book?
A: Bookings are confirmed within 24 hours depending on availability. We recommend booking at least 1-2 days ahead for preferred slots.

Q: Can I request same-day service?
A: We try to accommodate same-day requests depending on Service Provider availability and your location. Please contact our team directly via phone call for urgent bookings.

Q: How does Handy match me with a Service Provider?
A: Once we receive your booking request, our Customer Support team gathers as much detail as possible about your service needs. This allows us to match you with the most suitable Service Provider — one whose skillset best fits your requested service to ensure quality work and client satisfaction.

Q: What services does Handy provide?
A: We currently offer a wide range of services including:

House Cleaning
Move-in / Move-out Cleaning
Yard Cleaning
Laundry, Ironing, and Folding
Cooking / Meal Preparation
Caregiving (Childcare, Senior Care, Pet Sitting)
Plumbing & Minor Repairs
Electrical Services
Masonry Work
Painting Services
Aircon Cleaning

Q: Do Service Providers bring their own tools or materials?
A: Yes. SPs bring basic tools and materials. If special materials are needed, our team will coordinate this with you before your appointment.

Q: How much do your services cost?
A: Rates depend on service type, duration, and scope of work. A clear quotation will be provided before you confirm your booking.
👉 As a guide, our standard half-day service rate starts at ₱650. *Additional fees may apply for extended hours, extra services, or special materials.

Q: Are there any transportation fees?
A: Most bookings have no additional transportation fee. For far locations, minimal fees may apply and will be advised ahead.

Q: How do I pay?
A: Payments should only be made via GCash. A QR code and payment instructions will be provided once your service booking is confirmed.

Q: Are your Service Providers trained?
A: Yes. All SPs go through training, vetting, and quality checks before being assigned to clients.

Q: What if I encounter issues after service?
A: Kindly contact our Customer Support. We are committed to resolving any concerns promptly.

Q: Are your services insured?
A: Currently, Handy does not offer insurance. However, we carefully vet our Service Providers and ensure accountability for all services performed.

Proudly in partnership with Gawad Kalinga in our mission

Organize with ease,
let Handy handle it!

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Frequently Asked Questions

Organize with ease, let Handy handle it!

Organize with ease,
let Handy handle it!